Terms of Service
Last updated: March 23, 2026
These Terms of Service (the "Terms") govern your access to and use of the Sorsa API platform available at api.sorsa.io, including the website, dashboard, API endpoints, and related documentation (collectively, the "Service").
By accessing or using the Service, you agree to be bound by these Terms. If you do not agree, do not use the Service.
1. Definitions
The following terms have the meanings set out below. Definitions apply whether used in singular or plural form.
- "Account" means a user account created to access the Service.
- "API" means the Sorsa application programming interfaces and related technical documentation.
- "API Key" means a unique credential issued to you for authenticating API requests.
- "Company", "we", "us", "our" refers to Sorsa.
- "Credits" means the units used to meter access to API endpoints, as described in the applicable pricing plan.
- "Customer", "you", "your" means the individual or entity using the Service. If you use the Service on behalf of an entity, you represent that you have authority to bind that entity to these Terms.
- "Customer Content" means information you submit to the Service, including support messages, account information, and any data you upload or provide for processing.
- "Documentation" means any guides, instructions, API references, or other materials we provide in connection with the Service.
- "Fees" means subscription fees, credit purchase fees, and any other fees for paid features or API usage.
- "Sorsa Score" means any score, rating, label, or similar metric produced by the Service that describes accounts, audiences, or related analytics outputs.
- "Third-Party Services" means third-party platforms, services, or data sources referenced by, integrated with, or relied upon by the Service (including X/Twitter and payment processors).
2. Eligibility
You must be at least 18 years old and legally capable of entering into binding contracts to use the Service. By using the Service, you represent and warrant that you meet this requirement.
3. The Service and Your Account
3.1 Account Registration
Certain features of the Service require registration. Available registration methods may include email and password, Google OAuth, crypto wallet, and Telegram. We may modify available registration methods at any time.
3.2 Account Security
You are responsible for maintaining the confidentiality of your account credentials and API keys, and for all activities that occur under your Account. You must notify us promptly at contacts@sorsa.io if you suspect unauthorized access to your Account or API keys.
3.3 Individual Use
Unless we explicitly authorize otherwise in writing, Account credentials and API keys are for your individual use only and may not be shared with, transferred to, or used by third parties. We reserve the right to suspend or terminate Accounts involved in credential sharing.
4. License and Intellectual Property
4.1 Our Rights
We and our licensors own all rights, title, and interest in and to the Service, API, Documentation, and all related technology, including (without limitation) Sorsa Scores, scoring methodologies, models, algorithms, and output formats. Nothing in these Terms transfers any intellectual property rights to you, except for the limited license granted below.
4.2 Limited License
Subject to your compliance with these Terms and payment of applicable Fees, we grant you a limited, non-exclusive, non-transferable, non-sublicensable, revocable license to access and use the Service, API, and Documentation for your internal business or personal purposes.
4.3 Restrictions
You must not, and must not permit others to:
- Copy, modify, or create derivative works of the Service, API, or Documentation, except as expressly permitted by applicable law
- Reverse engineer, decompile, or attempt to discover source code or underlying algorithms, except as permitted by applicable law
- Circumvent or attempt to circumvent usage limits, rate limits, access controls, or security measures
- Access the Service to build, benchmark, or improve a competing product, or to replicate features or scoring outputs
- Scrape, harvest, or extract data from the Service by automated means outside of the API, or without our written permission
- Remove, alter, or obscure any proprietary notices, labels, or markings
4.4 Attribution for Sorsa Score
If you publicly display, publish, redistribute, or otherwise communicate a Sorsa Score (or any substantially similar score output from the Service), you must clearly attribute it to Sorsa (for example: "Score by Sorsa" or "Powered by Sorsa"). This attribution requirement applies only to Sorsa Score outputs; attribution for other analytics outputs is appreciated but not required.
5. Acceptable Use Policy
You agree to use the Service only in compliance with applicable laws, regulations, and these Terms. This section constitutes the Acceptable Use Policy for the Service.
5.1 General Principles
The Service may only be used for lawful purposes. You must ensure your use complies with all applicable laws, regulations, and third-party platform rules (including those of X/Twitter).
5.2 Prohibited Activities
You must not use the Service to:
- (a) Illegal or harmful use: engage in unlawful, fraudulent, deceptive, or misleading activities; violate any applicable data protection, privacy, or intellectual property laws; or facilitate scams or misrepresentation
- (b) Abuse of data: collect, sell, or distribute personal data for harassment, stalking, doxxing, discrimination, or other forms of targeting; attempt to deanonymize or re-identify individuals from aggregated or public data; or build or sell surveillance tools, "personal dossiers," or similar profiling products
- (c) Platform violations: circumvent access controls, rate limits, or authentication requirements of X/Twitter or any other third-party platform; or scrape, store, or redistribute data in violation of applicable third-party terms of service
- (d) High-risk or sensitive uses: use the Service for election interference, political manipulation, or spreading misinformation; use the Service for law enforcement, intelligence, or military surveillance without proper legal authorization; or target minors or process special categories of personal data (health, financial, biometric, or similar) without a lawful basis
- (e) Security and network abuse: attempt to gain unauthorized access to our systems, infrastructure, or other customers' data; introduce malware, viruses, or malicious code; or interfere with, disrupt, or degrade the Service, including through denial-of-service attacks or excessive requests
- (f) Resale without authorization: resell, sublicense, or provide the Service or API access as a standalone service or as part of a competing offering without our prior written consent
5.3 Geographic Restrictions
The Service may not be accessed or used from, or on behalf of persons or entities located in, countries or regions subject to applicable sanctions or embargoes, including (without limitation) Cuba, Iran, North Korea, Syria, and the Crimea, Donetsk, and Luhansk regions of Ukraine.
5.4 Enforcement
We reserve the right to monitor compliance with this Acceptable Use Policy and to implement technical controls (including throttling, rate limiting, and access restrictions) to enforce fair use and protect the Service. Violations may result in suspension or termination of your Account, revocation of API keys, forfeiture of prepaid Credits, or legal action. We may cooperate with law enforcement and regulatory authorities in investigating violations.
5.5 Reporting Abuse
If you believe someone is misusing the Service, please report it to: contacts@sorsa.io.
6. Data, Analytics, and Output Disclaimers
6.1 Informational Purposes
The Service provides analytics, insights, and data that may be derived from publicly available sources and third-party data. All outputs are provided for informational purposes only.
6.2 No Guarantees
We do not guarantee that any data, analytics, Sorsa Scores, or other outputs are accurate, complete, current, or suitable for any particular purpose. Availability and quality of outputs may change due to changes in data sources, third-party services, or our methodologies.
6.3 No Advice
Nothing in the Service constitutes financial, investment, legal, or professional advice, or a recommendation of any kind. You are solely responsible for your decisions and actions based on the Service.
6.4 Third-Party Dependency
The Service relies on Third-Party Services and data sources. We are not responsible for third-party outages, data changes, access restrictions, or discontinuation of third-party services.
7. Subscriptions, Billing, and Payments
7.1 Fees and Payment Methods
Fees are payable in advance unless stated otherwise. Card payments are processed via Stripe. Cryptocurrency payments are processed via Cryptomus. We do not store full payment card details.
7.2 Credits
API access is metered through a credit system. Different endpoints consume different amounts of Credits as documented in our pricing and API documentation. Credits are non-transferable between Accounts. Purchased Credits do not expire unless your Account is terminated due to a violation of these Terms.
7.3 Auto-Renewal
If you purchase a subscription by card, your subscription will automatically renew at the end of each billing cycle unless you cancel through the Service before the renewal date. You may cancel at any time through your account settings.
7.4 No Refunds
All Fees are non-refundable to the fullest extent permitted by applicable law. We do not provide refunds or credits for partially used billing periods, unused features, unused Credits, or dissatisfaction with results.
7.5 Cryptocurrency Payments
Cryptocurrency payments are final and non-refundable. Exchange rates, conversion, and processing are determined by Cryptomus and applicable network conditions. Any blockchain network fees are your responsibility.
7.6 Taxes
All Fees are exclusive of taxes. You are responsible for any applicable taxes, duties, or governmental assessments arising from your purchase or use of the Service.
7.7 Price Changes
We may change prices at any time. Price changes for active subscriptions will apply at the next renewal, unless applicable law requires otherwise. Continued use after a price change takes effect constitutes acceptance.
8. Support and Customer Content
8.1 Support
The Service may include support channels such as email, tickets, or chat. You agree not to submit sensitive personal information, payment card data, private keys, seed phrases, or confidential material you are not authorized to share through support channels.
8.2 License to Customer Content
You grant us a worldwide, non-exclusive, royalty-free license to host, process, transmit, and use Customer Content solely to provide, maintain, secure, and improve the Service, and to respond to support requests. We may use de-identified and aggregated information derived from Customer Content for analytics and service improvement.
9. No Affiliation with X (Formerly Twitter)
Sorsa is not affiliated with, endorsed by, or sponsored by X Corp (formerly Twitter) or any of its affiliates. Any references to X or Twitter in the Service, Documentation, or marketing materials are for identification and descriptive purposes only.
10. Third-Party Links and Services
The Service may contain links to or integrations with Third-Party Services not owned or controlled by us. We are not responsible for the content, policies, practices, or availability of any Third-Party Services. Your use of Third-Party Services is at your own risk and subject to their terms.
11. Termination and Suspension
11.1 Termination by You
You may stop using the Service at any time. If you cancel a card subscription, cancellation takes effect at the end of the current billing period. You will not receive a refund for any remaining prepaid period.
11.2 Termination or Suspension by Us
We may suspend or terminate your access to the Service immediately, with or without prior notice, if:
- You breach these Terms (including the Acceptable Use Policy)
- Your use poses a risk of harm to the Service, its infrastructure, other users, or third parties
- We are required to do so by law, regulation, or to comply with sanctions or regulatory requirements
- Your Account has been inactive for an extended period, as determined by us
11.3 Effect of Termination
Upon termination, your right to use the Service ceases immediately. All licenses granted to you under these Terms terminate. No refunds will be issued except where required by mandatory applicable law. Unused Credits are forfeited upon termination for cause. Sections of these Terms that by their nature should survive termination (including intellectual property, limitation of liability, indemnification, and dispute resolution) will continue to apply.
12. Disclaimer of Warranties
THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, WE DISCLAIM ALL WARRANTIES, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, SECURE, OR THAT ANY DEFECTS WILL BE CORRECTED.
13. Limitation of Liability
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW:
WE WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS, REVENUE, DATA, GOODWILL, OR BUSINESS OPPORTUNITIES, ARISING FROM OR RELATED TO THE SERVICE, REGARDLESS OF THE THEORY OF LIABILITY.
OUR TOTAL AGGREGATE LIABILITY FOR ALL CLAIMS ARISING OUT OF OR RELATING TO THE SERVICE OR THESE TERMS WILL NOT EXCEED THE GREATER OF: (A) THE AMOUNT OF FEES ACTUALLY PAID BY YOU TO US IN THE THREE (3) MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM, OR (B) ONE HUNDRED U.S. DOLLARS (USD $100).
Some jurisdictions do not allow certain limitations or exclusions of liability, so some of the above may not apply to you. In such jurisdictions, our liability is limited to the maximum extent permitted by applicable law.
14. Indemnification
You agree to indemnify, defend, and hold harmless the Company, its affiliates, and their respective officers, directors, employees, and agents from and against any claims, damages, liabilities, losses, costs, and expenses (including reasonable legal fees) arising out of or related to:
- Your use of the Service or API in violation of these Terms or applicable law
- Your Customer Content
- Your violation of any third-party rights, including privacy, data protection, intellectual property, or contractual rights
- Your collection, storage, processing, or use of data obtained through the Service
- Your products, services, or applications that integrate with or rely on the Service or API
We may assume exclusive control of the defense of any indemnified claim, and you agree to cooperate with us in such defense.
15. Compliance with Laws and Sanctions
You represent and warrant that you are not located in a country subject to a comprehensive U.S., EU, or UN embargo, and that you are not listed on any applicable government restricted party list. You agree to comply with all applicable sanctions, export control, and anti-money laundering laws in connection with your use of the Service.
16. Governing Law and Dispute Resolution
16.1 Informal Resolution
If you have a dispute relating to the Service or these Terms, you agree to first attempt to resolve it informally by contacting us at contacts@sorsa.io. We will make good-faith efforts to resolve the matter within 30 days.
16.2 Governing Law
These Terms are governed by and construed in accordance with the laws of Singapore, without regard to its conflict of law provisions.
16.3 Jurisdiction
If a dispute is not resolved informally, you agree that the courts located in Singapore will have exclusive jurisdiction, unless mandatory consumer protection laws in your country of residence provide otherwise.
16.4 EU Consumers
If you are a consumer residing in the European Union, nothing in these Terms affects your rights under mandatory provisions of the consumer protection laws of your country of residence.
17. Marketing and References
We may use your name (and, if applicable, your company name or logo) to identify you as a customer on our website, marketing materials, or social media. If you would like us to stop, contact contacts@sorsa.io and we will make reasonable efforts to remove future references.
18. Changes to These Terms
We may modify these Terms at any time by posting the updated version on the Service. Where practicable, we will provide reasonable advance notice of material changes (via email or dashboard notification). Changes take effect when posted unless stated otherwise. Your continued use of the Service after changes become effective constitutes acceptance of the modified Terms.
19. Severability and Waiver
If any provision of these Terms is held to be unenforceable or invalid, the remaining provisions will remain in full force and effect. Our failure to enforce any right or provision at any time does not constitute a waiver of that right or provision.
20. Contact
If you have questions about these Terms, contact us at:
Email: contacts@sorsa.io